Terms and Conditions

Gift Vouchers
Vouchers are available for all treatments or for any fixed amount over £15 and are valid for 12 months.

Contra-indications
You will be asked to carry out a full consultation on your first visit to the spa, which is updated on subsequent visits. However, please inform us if you have any specific/recent medical conditions or allergies, or if you are planning a pregnancy or breastfeeding.
We reserve the right to refuse treatment if we feel your medical condition deems you unsuitable, but will endeavour to provide you with an alternative. Please avoid alcohol before all treatments, and specifically after body treatments.

Children
To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while they are receiving services. Children under the age of 12 cannot be treated without permission of the salon director.

Timekeeping
Please arrive 10 minutes early on your first visit, to allow for a consultation. Thereafter, kindly arrive promptly to avoid the disappointment of reduced treatment time.

Cancellation Policy & Deposits
Please note that we require 24 hours notice for cancellations or a 100% charge will apply. For appointments lasting 2 hours or longer a 50% deposit may apply.

Disabled Access
Due to the nature and Grade II listing of the premises we are regrettably unable to provide accessibility for certain disabilities. Please contact us as we can offer a home visit.